We collect information when you communicate with us and when you use our products, services and sites. This includes information you provide such as name and contact information, images, voice recordings or prints, the reason for contacting us and payment information. Service usage information we collect includes call records, websites visited and network traffic data, product and device-specific information and identifiers, service options you choose. Usage and other similar information. We use this information to establish, monitor and maintain your account and billing records; measure credit and payment risk; provide account-related services; deliver and maintain your products and services; help you with service-related issues or questions; manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; help us improve our services and research and develop new products and services; authenticate you; determine your eligibility for new products and services and contact you with marketing offers. When you contact us or we contact you, we may monitor or record that communication or keep a record of the transaction to help us train employees and better serve you. We may automatically measure and monitor network performance and the performance of your connections to improve your, or our, service levels and products. If you contact us for service support, we also may access information about your computer or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use. When you establish an online account or register on our sites or apps, we may collect information about your user identification, password and secret questions and answers. We use this information to authenticate you when you sign in.
Carnival uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair, restore and bill for services we provide. We share information with those vendors and partners when it is necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing address to our payment processing company solely for processing payment for a transaction you have requested. We require that these vendors and partners protect the customer information we provide to them and limit their use of Carnival customer data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes. Carnival also may share certain information with outside companies, for example, to assist with the delivery of advertising campaigns, or preparing and sharing aggregate reports. We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as: