Refund & Delivery Policy
How refunds are processed once you have paid for a connection, when we deliver your service, and when a connection request can be cancelled.
- 10 working daysRefund after cancellation
- 3 working daysService delivery
- 3 reasonsAccepted for cancellation
Refund policy
Once the customer has paid for a connection, refunds are processed as follows.
Refund will be made within 10 working days after service cancellation by the subscriber.
Bank or Payment Gateway charge may be deducted subject to the terms and conditions of the relevant Bank or Payment Gateway.
Once installation is done, installation fee will be deducted from refund amount.
Delivery policy
Carnival shall provide the services to the subscriber within 3 working days. However, in case of any delay, Carnival will notify the subscriber as soon as it is reasonably practicable.
Cancellation policy
Cancellation of a request for connection will be allowed for the following reasons.
Location of the customer is out of coverage of Carnival Internet
Technical issues at the customer’s end which renders providing connection unfeasible
Change of decision by the customer
Questions about this policy?
Uday Tower, Level 12, 57 & 57/A, Gulshan Avenue, Dhaka-1212