Knowledge Center

What are my payment procedures?

To ensure better services we have several payment options. Please download the PDF file to view the step by step payment process. Download DOZE Internet Bill Payment Process

How long would you require to setup your connection at my home/office?

Within our coverage areas, it takes us up to maximum 3 days for Dhaka and maximum 5 days for Chittagong to complete our entire setup and make the connection go live.

What are the documents required to purchase internet package?

To connect you successfully, as per regulatory guidelines, we need your 2 copy PP photos, Photocopy of NID and Filled-up Subscriber Acquisition Form (SAF)

If I want to change locations for an existing connection, do I need to pay extra charges?

If you want to change the location of your existing connection, then you just need to pay the installation fee which is 1,000 tk.

Is the connection Shared / Dedicated?

Our connection will provide GUARANTEED SPEED with full duplex technology. Full duplex refers to the transmission of data in two directions simultaneously. For ‘DOZE’ 10 Mbps connections, a minimum of 10 Mbps will be ensured both in Upload and Download.

Would we be able to download torrents and use P2P software?

Yes, you can download torrents and use P2P software as well.

What happens when the monthly data volume runs out?

Once you finish using the data as per the package, you can purchase the following re-fill packs: Bundle Volume (GB) Price (BDT) 1 10 347 + 15% VAT = 399 Tk 2 20 695+ 15% VAT = 799 Tk